This project has been financed by the EU, and its purpose is to improve the provision of administrative services to citizens and business through supporting implementation of the Law on General Administrative Procedures (LGAP) and by providing technical assistance to strengthen the regulatory and operational framework of Kosovo’s institution for administrative services. The Objective is to achieve effective and efficient public administration, capable of implementing principles of good administration and contributing to fulfilment of SAA obligations well established.

The Project activities are structured into 5 components, as follows:

Strengthen the capacities of the Ministry of Public Administration (MPA) to implement the overall public administration reform agenda.
Establish a strategic framework and implementation guidelines on the administrative service delivery and simplification of the administrative procedure.
Establish coordination mechanisms within the MPA, development of its monitoring capacities and modernization of administrative service delivery.

Development and delivery of training programs for MPA and other public administration institutions to implement the LGAP.
Development and implementation of awareness raising campaigns on the public service modernization and the new administrative procedures.